TERMS & CONDITIONS OF USE

Upon ordering the services of Logoland Australia (Logoland.com.au), you the client agree to have read, understood and accepted the terms of use of Logoland.com.au.

Design Orders and Cancellations

1. In ordering the services of Logoland Australia, Logoland.com.au you agree to be legally bound by these Terms and Conditions. Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the Logoland.com.au service. Logoland is a design firm as well as an Internet entity of which clients can view and order artwork to be produced for their company in a way that is easier for the designer and the client from the comfort of their own home or workplace. Logoland.com.au graphic designers communicate with clients through email or phone.

1.a Clients paying via PayPal must sign a release form (Authorisation of Payment) where client will need to provide Logoland Australia with signature and proof of Identification.   Client information will be strict and confidential and will not e shared with any other parties.  The release form is intended to provide proof of authorisation for the purchase of Logoland services while verifying that we are providing a service for the correct person and that the payment is genuinely from the person named on the payment details.  This is a measure taken to protect the client and our company from fraudulent activity.  Logoland Australia must receive the completed form prior to releasing any artwork.

2. Eligibility. To be able to qualify for the use of services of Logoland.com.au client must be 18 years and over, agree to these terms and conditions, and complete the Ordering process and sign a contract if applicable.

3. Fees charged on a prepay basis are non-refundable.

4. Once the design brief is submitted to Logoland Australia, all design fees are payable in due course. No cancellations will be accepted once the design has been paid for and no refunds will be given. For invoiced orders, cancellations may apply if order is not paid for within 14 days.  The company name of an unpaid order will be rejected, if an order is made a second time at any time.

5. Refunds. Logoland Australia is not responsible for the end product if the client is not satisfied after project has been finalised and released; reason being the client has already reviewed the samples provided and therefore has decided to continue and finalise. If client is not satisfied during the design process, the client shall be entitled to extra concepts and revisions, these are only in certain scenarios and the client may be charged for extra concepts or revisions starting from $25.00 AUD per concept and revision.

6. If a client contravenes the Logoland Australia terms and conditions, the service will be terminated immediately with no refund.

7.  Logoland Australia offers.  When Logoland Australia has promotional discounts available, clients must follow the correct instructions and enter the code if requested and how it is requested.  Logoland Australia will not provide any refunds to accommodate for discounts where they have not been applied due to customer error, Logoland Australia will not e held responsible for form errors.  Logoland Australia will only accept orders with discounts where the code has been entered and/or correct instructions have been followed. 

General

1. Creative briefs. It is the client’s responsibility to send any creative briefs to Logoland Australia (text & images to be included and provide detailed descriptions. Logoland.com.au may decide in its own discretion to reject a creative brief if the project has not yet been paid for.

2. Logoland.com.au reserves the right to deny the production of artwork on receiving the creative brief, without payment.

3. Ordering and Payments. The client orders the services of Logoland.com.au. Logoland.com.au will design the first concepts for the client and email them. Project design shall not begin until full payment is received and project shall not be completed all design details have been received by Logoland Australia including any images and content.

4. Logoland Australia Services and conditions of services.  All prices of the packages are displayed in (AUD) Australian Dollars for design only. Printing is not included.

5. Outcome. Logoland Australia may not be held responsible in any way for the loss of profit of a company. Logoland Australia is not responsible for the project once it has been finalised and released. Where clients provide their own ideas and are not open to our designers suggestions and recommendations, Logoland Australia will not be responsible for the end result of the design.

6. Revision Cycles. Revision cycles consist of a number of times in which the artwork is sent to the client to review.  Responses. Client agrees to provide timely responses to Logoland.com.au after receiving status notifications from Logoland.com.au. It is the client’s responsibility to maintain in contact with our design team during the design process.  Client shall have a maximum of 60 days (including weekends) to respond to each set of samples sent to them for review. If after 60 days client fails to respond Logoland.com.au will assume the production/project complete. At such time Logoland.com.au shall have no further obligation to the client. Logoland.com.au shall not be held responsible for the condition of the artwork in the event of such circumstance.

7. Production/Turnaround Time. Logoland.com.au, specifies the time that it will take to finish the artwork in each of the packages included, if by any circumstance the process takes longer, Logoland.com.au will not be held responsible, as the client will be notified of the delay and will be given a reasonable date in which the artwork will be finished. (This can happen if Logoland Australia receives a large amount of orders). Logoland Australia gives turnaround times for each package of logo design and web design, the specified time depends on the clients response to revisions. Turnaround time is calculated from the day that Logoland Australia receives full payment for it's services and all creative brief information and any images are received.

8. Special Offers and Discounts. Logoland.com.au can in its own right begin and end special offers at any time. But will usually give clients a set date that offer begins and ends.

9. Copyright. Logoland.com.au shall not be held responsible for artwork produced for a company that may not be registered and that there may be a legal issue due to the business name, therefore after the artwork has been produced Logoland.com.au shall not be binded to the company logo in any manner.

10.  If a client requests for a logo to be designed in very specific way or to copy a logo the client has produced, Logoland shall not provide a style guide, even if the package includes a style guide.  Logoland will not be held responsible if the logo was copied or is similar to another logo.

11. Logoland Australia cannot guarantee that a logo that we design will be absolutely unique (e.g. in the World) Logoland Australia guarantees that we will try to design a unique logo compared to the clients company industry (e.g. if a mechanic, automotive industry in Australia) not to all general logos.  If a logo is similar to another logo in the industry it would be purely coincidental, our company designers plan and design authentic logos from the beginning to the end.

Client Information

1. Privacy Policy. Client information is used for design and communication purposes only and it is never given to any third parties nor sold to anyone.

Disclaimer

1. Logoland.com.au is in its own right to change, edit or add to these terms and conditions in its own discretion at anytime. a) Portfolio, Client’s artwork is used as samples in our portfolio, Logoland.com.au has the right to display artwork created by designers on our website, visual and any print advertising.

2.  Freelancers – Logoland Australia Contractors. Logoland Australia does not pay tax, insurance or super annuation to Contractors, contractors pay their own tax, super annuation and any insurance. Logoland Australia shall not be held directly responsible for any conduct of work or the way the contractor does their work. Although, Logoland Australia does maintain a company guidance schedule and informs contractors on the requirements needed to be able to design for Logoland Australia.  Contractors must be Australian residents.

3. Logoland will not be held responsible for server problems and breakdowns, but will endeavour to fix any problems with suppliers as soon as possible.

4. Logoland web site rights. Logoland.com.au shall not be held responsible for delays on the web site or any other problems which the client may experience with the web site at anytime, although Logoland.com.au and its owners want to provide the best experience possible for visitors to our website, therefore we will try to fix any problems and/or barriers there may be. Logoland.com.au reserves the right to remove part or all of the web site and/or its content at anytime, which may be to edit and/or upgrade and transform all or part of the web site.